Our initial check in was underwhelming for the price. It felt rushed due to the volume of traffic and there was no WOW factor. It did not feel personal, rather rushed, it lacked a certain welcoming feeling, just another check in guest. Having said that, the check-in staff where amazing as far as the information they gave us and knowledge. The room was comfortable, clean and lovely décor, but nothing extraordinary compared to the other hotel we stayed at which was half the price (with the exception of the automatic toilet which was amazing). However, the views were amazing (to the gardens) from the balcony, the room size was average, but the bathroom and bath were great. The location was great in terms of the views to the gardens and city. Also, having to wait for at least 30 minutes in a queue for breakfast did not scream 5 star hotel, it was not until we went to the infinity pool that we finally got our WOW moment. The over priced accommodation was definitely for the infinity pool. Not somewhere I would stay for my entire trip in Singapore, as there are a huge range of hotel for a better price and overall experience, but something you definitely have to experience once, or at least one night before heading home.

The concierge experience was one of the best in the world that we’ve ever had. From personalized attention to seamless handling of our luggage before and after our stay, every detail was thoughtfully managed. They even surprised us with a special cake for a birthday celebration, making our experience truly unforgettable.

Breakfast was not included found it quite expensive, however it was very busy but well organised.

The infinity pool on the 57th floor was unreal.

Amazing hotel, incredible attention to detail in the rooms and the staff who clean and present the rooms do such a beautiful job. The bathroom was incredible from the huge bath and shower to the amazing Japanese toilet... And the nice complimentary toiletries including a pack of children's toiletries for our young child. The facilities in the rooms are top notch and the pool is beautiful. The staff are highly attentive and very helpful. Great views from the observation deck. Nice location in Marina Bay for all the activities there and easy access to the enormous shopping mall with a reasonably priced and very varied food court at one end.